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The Coronavirus outbreak has affected all of us, and we are all finding new ways to carry out our daily lives and business functions. We understand this can be uncomfortable and uncertain at times, but we want to let you, our important clients, know we will continue to provide the services you depend on to accomplish your agency’s objectives. Our staff has fully transitioned to working from home, with technology that allows us to operate and complete assignments seamlessly. In addition, we are relying on electronic meeting platforms such as GoToMeeting, Skype, and conference call services to stay in touch with you, as well as offering flexible formats for our attendance at internal or public meetings. Please be assured we are 100% committed to meeting the timelines we’ve established, and the deliverables and guidance you need and expect.

Because we are also committed to our employees’ well-being, we continue to provide health care coverage to our staff. Should any consultant become ill, the company will provide full support to help meet their needs, and other staff members will step in to handle their work. We all have the capability to fill in for each other whenever necessary, both during our normal operations and during this transitional time.

The best avenue for you to communicate with us at this time is through email to the consultant who administers your levies. You may also leave voice mails at our regular phone number, which we will respond to via voice over internet connections. We will reach out to you proactively throughout the annual administration process, as well as responding to you in a timely manner. Since we also recognize that your work environment has been affected, we will respect the time it may take to reach you or hear back from you. If timelines need to be adjusted, we will work with you to make sure all tasks meet this year’s levy submittal requirements.

Please do not hesitate to contact us if you have any questions or concerns. We wish you the best as we all deal with the challenges ahead, together.